Refund and Returns

Overview

If for any reason you are unhappy with your purchase we offer returns an exchanges for 7 days from the date of delivery. After 7 days, we may be able to exchange your items if they are not opened or tampered with.

In order to get your item returned, it must be not used and in the same condition it was delivered in. It must also be in its original packaging.

Refunds

Once you have shipped the item back to us, it will be inspected and if the item is not damaged or tampered your refund will be processed. Please allow 7-10 working days to get your refund. For updates or more information you can email us at returns@beautyfly.pk

Late or missing refunds

In the case you haven’t received a refund, please check with your bank.

If you problem presists, contact us at returns@beautyfly.pk, and we would love to help you out.

Sale items

Sale items cannot be refunded or exchanged.

Exchanges

If for any reason you would like to exchange an item please email us. If an item was  defective or damaged upon delivery please share pictures on our email to get your exchange processed. If you need to exchange it for the same item, send us an email at returns@beautyfly.pk and we will advise you further.

Shipping returns

To return your product, you can send the product in a sealed flyer to Plot C-21, Gulshan e roomi, Gulistan e Johar, Karachi.

You will be responsible for paying the shipping costs for the return of your item. Shipping costs are not refundable, and in the case of refund, the shipping costs will be deducted. 

Depending on where you reside in Pakistan, the time it may take to complete your exchange process will vary.

Need help?

Contact us at returns@beautyfly.pk for questions related to refunds and returns.